A 24-hour cancellation notice is kindly requested to help us reschedule your appointment.
Cancellations made less than 24 hours notice of your booked appointment time will incur a charge of up to 100% of the cost of treatment.
Cancellations made more than 24 hours of your booked appointment time shall incur a bank processing fee of £1.50 and if you have pre-paid, this bank processing fee shall be deducted and the balance of the pre-paid amount refunded to you.
No-Shows: No shows or no notice cancellations will be charged 100% of the cost of treatment. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.
We reserve the right to shorten your treatment if you arrive late however the original treatment cost will still apply.